Practical guides for field service teams
Honest writing on technician scheduling, dispatch, route optimization, preventive maintenance, mobile work orders, and the messy realities of running a service operation that actually works.
Before the Truck Rolls: Daily Vehicle Inspections That Keep the Fleet on the Road
Preventive-maintenance intervals catch what fails on a schedule; the daily walk-around catches what fails without one — the tire losing air overnight, the trailer light out since yesterday, the brake that started feeling soft this morning. Two minutes before the engine starts is the cheapest inspection your fleet will ever get, and the only one that finds a problem before it becomes a breakdown, a citation, or a wreck. Here is how to make the pre-trip check a real habit instead of a form nobody fills out.
Two Visits a Year, Every Year: Building an HVAC Maintenance Membership That Sells
A furnace tune-up in the fall, an AC check in the spring, and a customer who calls you first when something breaks — the HVAC maintenance membership is the closest thing the trade has to recurring revenue, and it smooths out the brutal seasonal swings that make HVAC so hard to staff. How to design the plan, price it, deliver both visits reliably, and turn members into the loyal base that carries you through the slow months.
Is It Still Under Warranty? Knowing Before the Tech Quotes the Repair
Nothing burns trust faster than charging a customer for a repair their equipment was still under warranty to cover — except maybe eating the cost yourself because nobody knew. Tracking warranty status per unit turns a guess made at the truck into a fact the tech sees before quoting a dime.
Your Trucks Are Revenue: Staying Ahead of Service Before They Strand a Tech
A broken-down truck is not a maintenance problem — it's a cancelled day, a stranded tech, and a customer who waited for nothing. The repairs you skip to save a morning cost you far more than the morning. How to put your fleet on a schedule instead of a prayer.
Building a Preventive Maintenance Program That Sells
Recurring maintenance contracts smooth revenue and lock in customers. How to design and sell a program techs can actually deliver.